FAQs

When do I pay?
After you complete the order request form, you will receive an invoice to your email within 24 hours. We accept PayPal, credit cards, CashApp, and Venmo. Upon payment, orders will be fulfilled in 1 – 3 days.

If I live in Houston, can I pick up my order?
Yes, select pickup as your shipping option when filling out the order request form.

Which items can be shipped?
Only teacakes can be shipped. Other items are only available to those living in Houston and the surrounding areas.

What do you make your vegan cookies with?
For anything to be vegan, it requires that no milk, dairy, or eggs be included.  Explicitly Sweet’s vegan items are made with a pure vanilla extract, vegan pure cane sugar, a natural egg replacer that is gluten-free, wheat-free, and free of preservatives, and a non-gmo vegan butter, and no milk. The vegan chocolate chip teacakes are made with vegan chocolate chips. The vegan peanut butter teacakes are made with vegan peanut butter chips. The vegan lemon and banana teacakes are made with a vegan flavoring.

How do you ship the teacakes so that they stay fresh?
The teacakes are vacuum sealed to maintain freshness and placed into a box with sufficient padding.

Why do you only ship priority mail?
Due to the perishable nature of baked goods, they must be delivered as quickly as possible which can only be done with priority or next-day delivery.

Why do you only ship Monday – Wednesday?
When orders are shipped at the end of the week, they could potentially sit in a warehouse over the weekend which could cause the teacakes to arrive stale. Shipping at the beginning of the week prevents that from occurring.

How can I track my order?
Once the order has shipped, you will receive an email from bjanai@bjanai.com with a USPS tracking number and the expected arrival date.